Introduction
Frissonelle (“We”, “Us”, “Our”) is committed to protecting your privacy and ensuring the responsible handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Our Principles
We base our Privacy Policy on the following fundamental principles:
- Lawful and Transparent: We process your information lawfully, transparently, and in accordance with applicable data protection laws.
- Purpose Limitation: We collect and use your personal information only for specific, legitimate purposes that we have clearly identified.
- Data Minimization: We limit the collection of personal information to what is necessary and proportionate for the purposes for which it is processed.
- Accuracy and Retention: We strive to ensure that your personal information is accurate, complete, and up-to-date. We retain your personal information only for as long as necessary for the purposes for which it was collected.
- Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
- Accountability: We are accountable for our compliance with these principles and for the processing of your personal information.
Keeping Your Information Secure
We take the security of your personal information very seriously and have implemented robust measures to protect it. These measures include:
- Technical Safeguards: We employ industry-standard technical safeguards, such as encryption, access controls, and firewalls, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
- Organizational Measures: We have established clear data governance policies, conduct regular security awareness training for our employees, and have implemented a comprehensive incident response plan in case of a security breach.
- Regular Security Assessments: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.
What Personal Information We Collect
We collect personal information that is necessary to provide you with our services, fulfill our legal obligations, and improve our offerings. The types of personal information we collect may include:
- Contact Information: Your name, email address, phone number, shipping and billing addresses.
- Account Information: Your username, password (encrypted), purchase history, order details.
- Device Information: Your IP address, browser type, operating system, device identifier.
- Usage Information: Your browsing behavior, product interactions, search queries.
- Optional Demographic Information: Age, gender (if provided).
We collect personal information when you:
- Create an account on our website or app.
- Place an order for our products.
- Subscribe to our newsletter or marketing communications.
- Contact customer support for assistance.
- Participate in surveys or promotions.
- Browse our website or app.
How Your Information Is Used
We use your personal information for the following purposes:
- To provide you with our products and services: We use your personal information to process your orders, deliver products, and provide customer support.
- To personalize your shopping experience: We use your personal information to recommend products that may be of interest to you, personalize your shopping experience, and provide targeted marketing communications (with your consent).
- To improve our website and services: We use your personal information to analyze website traffic, improve our services, and develop new products and features.
- To comply with legal obligations: We may use your personal information to comply with applicable laws, regulations, or legal process.
- To prevent fraud and protect our business: We may use your personal information to prevent fraud, protect our business interests, and enforce our terms of service.
Sharing Your Information
We will not share your personal information with third parties except in the following limited circumstances:
- Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, fulfilling your orders, or providing customer support. These service providers are contractually obligated to protect your personal information and only use it for the purposes specified by us.
- Legal Requirements: We may disclose your personal information if required by law, subpoena, or court order, or if we believe in good faith that such action is necessary to comply with the law, protect our rights or property, or prevent harm to our customers or others.
- Aggregated or De-identified Data: We may share aggregated or de-identified data with third parties for research or analytical purposes. This data does not contain any personally identifiable information.
Your Control Over Your Information
You have the following rights regarding your personal information:
- Access: You have the right to access your personal information and to request a copy of the information we hold about you.
- Rectification: You have the right to request that we rectify any inaccurate or incomplete