Customer Service

Do you offer international shipping?

Yes, we offer worldwide shipping to most destinations.

 *except for Russia and Belarus.

What is your shipping policy?

We provide fast and secure shipping to ensure your order arrives in perfect condition. Delivery times and rates depend on your location.

For full details, please visit our Shipping Policy page.

What is your return policy?

For international orders, customs fees or import taxes may apply and are the responsibility of the customer.We recommend checking the customs regulations of your country to understand potential charges.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

How do I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking number. Use it to follow your package through our website or the carrier’s platform.

Can I cancel my order?

If your order hasn’t shipped yet, you can cancel it by contacting our customer service team. If it has shipped, you’ll need to follow the return process outlined in our Returns Policy.

Do you have a size guide?

Yes, our Size Guide will help you find the perfect fit. If you have additional questions, our customer service team is happy to assist.

How do I care for my lingerie?

To keep your lingerie looking flawless:

• Hand wash in cool water with mild detergent.
• Avoid machine washing, tumble drying, and wringing.
• Lay flat to dry and store carefully to maintain the delicate fabrics and details.

If you have any questions or need assistance, feel free to contact us by email at [email protected].

Our customer support team is here to help!